Cleaning yesterday. Shopping today. Hit up a million stores including Bed Bath and Beyond. There was a little glitch at the check out. No SKU on one item, so the manager had to be called. The woman checking me out was NOT going with the flow. No. she. was. not. She was pissy. Was she … Continue reading “Once it’s done with you, it’s done with you.”
Tag: customer service
And It’s All Seth Godin’s Fault
I had a "customer service moment" in Wegman's today. I love Wegman's, I really do (I can see Catherine waving and jumping up and down, yelling "Me too!" all the way from Iowa. Hi Catherine!) Love the produce, the fish, the beer aisle(s) !! Love the magazine section, love Nature's Marketplace. Love the cafe. I … Continue reading And It’s All Seth Godin’s Fault
Sneezers
I just got finished reading dooce’s blog account of her nightmare with trying to get her Maytag washer fixed. Dooce is what Seth Godin would call a “sneezer.” Sneezers spread idea viruses. Sneezers let people know when they like things, and when they don’t, and sneezers have A LOT OF INFLUENCE. When they recommend a … Continue reading Sneezers
